The first box that your loved one receives can be returned for a full refund in accordance with our Risk-free guarantee policy.
We do not accept any returns or exchanges on any boxes with the exception of the first box received in accordance with our Risk-free guarantee policy. It is the responsibility of your loved one (or any individual who uses our products) to protect their own safety and well-being as they use products received.
In the event of a product being damaged in transit, it will be eligible for replacement. We will do our best to replace it with a same/similar item. Please keep in mind an exact replacement might not be available, as we keep limited stock of each item.
To receive a replacement for a damaged product:
Notify us at firstname.lastname@example.org within 24 hours of delivery of your subscription box.
Your loved one can keep and dispose of the damaged product
We will ship a replacement item to your loved one within 7 days